Hickory, NC - - Who doesn’t have questions when they receive a medical bill? The Business Office at Frye Regional Medical Center knows that medical bills can be confusing as well as overwhelming and that understanding your insurance coverage as it relates to your hospital bill is a particularly daunting task. To help alleviate concerns and provide another means for clarification, Frye has implemented a new email address for these very questions. By emailing questions to billingquestions@fryeregional.com, patients are provided with an alternate option for communicating with the hospital which also provides written documentation regarding their invoices.  Each email will receive an acknowledgement of receipt within one business day. Answers to questions may take longer than one day; however, patients can rest assured that their concern is being processed. As always, for patients that prefer to speak directly with a person Frye offers Customer Service Representatives at 828-315-5500 from 8:00 am- 4:30 pm.

 Frye Regional Medical Center, part of Tenet North Carolina, is a 355-bed acute care facility located at 420 North Center Street in Hickory.  The hospital has been serving the medical and health care needs of Catawba County since 1911.  The hospital’s main campus includes a comprehensive heart center and cardiopulmonary rehab, orthopedics, bariatric surgery, inpatient and outpatient rehabilitation, pediatrics, center for neurosciences, cancer center and women’s pavilion.  Frye has several extended campuses to serve families throughout the area, including Frye Wellness and Education Center, which houses the Center For Diabetes Self-Management Care, perinatal education and community wellness classes; South Campus for psychiatric services; Viewmont and Tate Surgery Centers; Vein and Wound Center/Infusion Care; Unifour Pain Treatment Center; Piedmont Therapy, offering sports and industrial rehabilitation; an urgent care facility; FryeCare, an outpatient diagnostic facility; Alexander Campus, which provides 24-hour emergency care along with diagnostic and laboratory services and infusion care; plus HealthPoint, which provides extensive industrial services and programs to employers.

Frye Regional Medical Center is accredited by the Joint Commission on the Accreditation of Healthcare Organizations, the nation’s oldest and largest hospital accreditation agency.  To learn more about the hospital, visit www.fryemedctr.com.