Distinguished Hospital by J.D. Power and Associates for the Second Year in a Row 
 
Monday, 22 January 2007 
 
 
 

--Hospital remains the only hospital in the state to receive the award--

Hickory, NC – For the second year in a row, Frye Regional Medical Center has been named a Distinguished Hospital by J.D. Power and Associates. This distinction acknowledges a strong commitment by Frye to provide “An Outstanding Inpatient Experience”. Frye is the only hospital in North Carolina to receive the recognition. 

    The service excellence distinction was determined by surveying a random sample of recently discharged patients from Frye on their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study. 

    The telephone-based research conducted among Frye Regional Medical Center patients focuses on the five key drivers of patient satisfaction with their overall hospital experience. The drivers, which were identified in the national study, include: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support. 

    Based on the rigorous standards of the national hospital service performance research, only 20 percent of the hospitals in the nation are expected to qualify for this distinction. Frye Regional Medical Center is among an elite class of hospitals. 

    “To receive this award for the second year in a row is extraordinary,” said Frye President and CEO Dennis Bruns. “I am proud of the remarkable accomplishments of our dedicated team of healthcare professionals. This is an incredible honor for the employees and medical staff of Frye.” 

    Frye Regional Medical Center exceeded its national benchmark target score for overall patient satisfaction by a significant margin. The hospital performed particularly well compared to the national study in the speed and efficiency with which the staff delivered care to their patients. The hospital received high ratings relative to the national study on the nurses’ promptness to the call button and the availability of the doctor.
Frye also performs well relative to the national study on providing information and communication to patients, especially in regard to clearly explaining how to manage their care after they left the hospital, and the nurses’ ability to explain their condition and/or treatment. 

    Additionally, patients were asked to rate their level of trust and confidence in the hospitals after their most recent stay. Among Frye patients, 65 percent indicate they have more or much more trust and confidence in the hospital after their most recent stay. Furthermore, Frye patients are more likely to experience increased trust and confidence in their hospital because of their experience, as compared to the national average. 

    Frye Regional Medical Center received this distinction by providing patients with a consistent, positive experience. The caregivers, physicians and administrative staff can be proud of their contribution to the care and health of their community. On a broader note, at a time when consumers are increasingly exerting influence over the delivery of their care and seeking credible resources to make well-informed decisions, being recognized by J.D. Power and Associates as a Distinguished Hospital enables Frye Regional and other top-performing hospitals to effectively communicate this outstanding accomplishment in the communities they serve. 

    Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition. Distinction is valid for one year, after which the hospital may reapply for this recognition.

About J.D. Power and Associates

    Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About Frye Regional Medical Center

    Frye Regional Medical Center is a 355-bed acute care facility located at 420 North Center Street in Hickory, NC. The hospital has been serving the medical and health care needs of Catawba County since 1911. The hospital’s main campus includes a comprehensive heart center and cardiac rehab, orthopedics, bariatric surgery, inpatient and outpatient rehabilitation, pediatrics, center for neurosciences, cancer center and women’s pavilion. Frye has several extended campuses to serve families throughout the area including: Wellness and Education Center which houses the Center For Diabetes Self-Management Care, perinatal education and community wellness classes; South Campus for psychiatric services; Viewmont and Tate Surgery Centers; Vein and Wound Center/Infusion Care; Pain Center; Piedmont Therapy, offering sports and industrial rehabilitation; an urgent care facility; FryeCare, an outpatient diagnostic facility; Alexander Campus, which provides 24 hour emergency care along with diagnostic and laboratory services and infusion care; plus HealthPoint, which provides extensive industrial services and programs to employers. 

    Frye Regional Medical Center is accredited by the Joint Commission on the Accreditation of Healthcare Organizations, the nation’s oldest and largest hospital accreditation agency. To learn more about the hospital, visit www.fryemedctr.com