Advance Directives/Living Will
The hospital encourages patients to make their wishes known regarding use of extraordinary support measures and other patient treatment choices. Upon admission, you will receive an advanced directives form from the state of North Carolina and a copy will be placed in your medical record. If you are interested in receiving information about living wills/advanced directives, please tell your nurse.
ATM Services Bank Machines
For your convenience, an automated teller machine, provided by Wachovia, is located just off the main lobby by the cashier's office.
Mail and Flowers
Your mail and flowers will be delivered each day by a Frye volunteer during your stay. Any mail that arrives after you leave the hospital will be forwarded to your home address. You may send outgoing mail from your room by giving it to one of our volunteers. Stamps are sold in the hospital gift shop.
Newspapers and Magazines
Newspapers may be purchased from newsstands located at the main entrance to the hospital. A selection of magazines can be found in the Gift Shop. To purchase a newspaper or magazine, call the volunteer desk at 3195 and a volunteer will deliver the item to your room.
A beautician and barber are available on-site. You may inquire about these services from your nurse. There is a charge, and payment is required when the services are performed.
The services of a notary public for healthcare power of attorney and living wills are free of charge. For assistance in these areas, please notify your nurse.
For the Hearing Impaired
Interpreters and other special devices for the hearing impaired are available if needed. Please contact your nurse who will make arrangements for you.
Interpreters are available in the hospital for those who don’t speak English; Frye also subscribes to the AT&T language Line which provides interpreter sources. The nurses on the units can make these arrangements for you.
If, during your stay, you have a question or concern which you are unable to resolve with the staff on the unit, a “patient hotline” is available. Dial extension 3763 or call Tenet’s National Patient Satisfaction line at 1-800-743-6333.
The hospital recognizes that healthcare choices involve difficult and complex decisions, and that questions or differences of opinion may arise which cannot be easily resolved. Therefore, the hospital has a committe to help patients, their family members, and healthcare providers decide these issues. The committee consists of physicians, nurses, a social worker, representatives from the community, a lawyer, and the hospital chaplain. Please tell your nurse if you have an issue for the Ethics Committee.
Americans With Disabilities Act (ADA)
A patient or visitor who has a complaint related to ADA should contact the Vice President of Human Resources to file the complaint.