Complaints and Grievances 

Frye Regional Medical Center (FRMC) recognizes that patients have the right to voice concerns without fear of discrimination or reprisal, and to have these concerns reviewed and responded to in a timely manner. FRMC seeks to provide prompt review and timely resolution of complaints and grievances from its inpatients and outpatients. If the patient or his authorized representative is not satisfied with the response to the grievance, they can ask to appeal the finding. 

For complaints or grievances, please call 828.315.5110.

Privacy

If a patient or his/her authorized representative has a privacy concern, they may contact the hospital Privacy Officer at 828.315.3794.

Language Assistance

The ATT language line, 1.800.523.1786, is available with assistance from the hospital staff.

Hearing Impaired

To access TDD services, please call 800.205.9920. 
To access North Carolina Voice Relay call 1.800.735.8262.

How to Register a Complaint

To register a complaint regarding Medicare / Medicaid, please contact:

The Carolinas Center for Medical Excellence: Hotline at 1.800.682.2650. 
(The MRNC expects to only receive calls relative to serious quality of care issues.)

The Joint Commission: 1.800.994.6610

For privacy complaints, referrals should be made, in writing, to:

United States Office of Civil Rights, Department of Health and Human Services
61 Forsyth Street, SW • Suite 3B-70 • Atlanta, GA 30323

To register any other complaint, please contact: 

NC Division of Health Service Regulation Complaint Intake Unit
2711 Mail Service Center • Raleigh, North Carolina 27699-2711
1.800.624.3004